Technology solutions and automation have the power to improve customer service in multiple ways. And thus, the upcoming future of businesses seems to be all about leveraging the power of voicebot and automation. So while keeping these things in mind OpenAI brings ChatGPT: (The tool, from a power player in artificial intelligence, that lets you type questions using natural language that the chatbot answers in conversational, if somewhat stilted, language) into the limelight.
What is ChatGPT?
ChatGPT is a natural language processing (NLP) tool that uses advanced machine learning algorithms to generate human-like responses to user input. ChatGPT is built on the popular GPT-3 (Generative Pretrained Transformer 3) language model, which has been trained on a vast amount of text data to enable it to understand and respond to a wide range of topics and contexts.
The Best Part:
– It’s Coherent and Engaging.
– Improve English.
– Human Language Tra0nslation (For example – English to French or any other language of your choice).
– Parse Unstructured Data.
– Free from Errors or Limitations.
How ChatGPT Will Add Value to Your Business in the Future?
The release of ChatGPT has taken the internet by storm. Upon the announcement of the plans to work with ChatGPT, Genietalk.ai Founder – Vivek Jain & Chief Business Officer – Ruchika Drabla said: “ChatGPT will be a winning combination to drive success for brands and customers. We are looking to leverage ChatGPT can take Conversational AI & CSAT to a new level of precision and possibilities. Using ChatGPT, brands can save time and energy. It can immediately provide customers with detailed responses about a particular industry or domain.
Genietalk domain-specific NLP( Natural Language Processing), (Natural Language Understanding) NLU, and NLG (Natural Language Generation) can then be used to improve these responses even further and encourage users to progress along their customer journey. This way, ChatGPT can provide significant input to existing conversational AI platforms.
Genietalk, AI-powered Voicebot can answer 3600 calls in one minute. These conversations come with a right or wrong label, a customer satisfaction score, a notation on whether human assistance was requested, and how the human handled the situation. These business-specific data could be used to train ChatGPT or similar algorithms. By this, you can solve business-specific use cases without heavy training.
Voicebot and ChatGPT can Boost your Conversion – A business can engage customers better when it uses a conversational chatbot. And when customers are engaged better, or when they get timely and instant answers to their queries, in writing form also there is always a probability of more conversion.
Currently, the ChatGPT is not available to download on the Google Play Store or the Apple Store. But surely ChatGPT& Voicebot can together help brands enhance their experiences. While everyone is eagerly waiting for chatGPT to come out of research mode So that soon Tech-industries can take advantage of it.