Client service in today’s AI era is more than just processing client questions of all sorts faster and with more accuracy.
With the introduction of Air.ai, the hype around Conversational AI technology for improving customer experiences has increased, and what’s more, over 50,000 industry experts have already signed up for the beta testing program.
This acceptance from various industry leaders has confirmed that they are ready to take customer service to new heights, rendering conventional patterns, and emphasizing fundamental changes in customer service, maintaining satisfaction levels.
Key Points Highlighted:
1. Execute full-length sales and customer support conversations that sound just like a real human
2. It runs autonomously across 5,000+ apps, eliminating the need for considerable training and supervision.
3. A full-time agent who is available 24 hours a day, seven days a week.
With that being said, Air.ai allows us wings to do so while also taking our Conversational Abilities to the next level with intelligence intact.
Introducing the Future of Next Level Customer Service: Genie VA.
Customer service is regarded as the winner of the technological revolution, and our Genie Voice Assistant complements the growth trajectory, reducing the limits set forth by human agents. When it comes to great customer service in terms of simplicity, efficiency, and personalization, these strong digital companions are more than just IVR alternatives, increasing complete automation:
- 1000X faster than a human agents
- Free from Human Errors.
- Cost savings come as an add-on!
As technology advances, these intelligent voice assistants will become increasingly important in providing smooth and efficient customer support interactions.
Notable Features of GenieVA -
1. Natural Conversational Flow: GenieVA can hold long-length conversations, giving a real experience with a proper accent and tonality that matches well with humans. Consider having meaningful conversations with clients when they are unaware they have been speaking with a Voicebot.
Example Use Case: GenieTalk.ai manages a 5-minute sales call flawlessly, answering client queries, making product suggestions, and sealing the deal all while sounding human.
2. Unlimited Availability: They do not require breaks, vacations, or time off, guaranteeing that clients receive continuous service- 24*7*365.
It is no longer limited by man-hours or any other constraints, ensuring round-the-clock service for your consumers.
3. Long Sales Calls: GenieTalk.ai has become a useful tool for enterprises because of its capacity to manage calls autonomously for periods ranging from 25 seconds to 25 minutes.
Example Use Case: GenieVA conducts interactions across numerous channels such as Messenger, WhatsApp, SMS, and so on in real-time, answering questions, resolving difficulties, and offering personalized support.
4. Larger Geographies: Genie Voice Assistants are programmed to handle both inbound and outbound calls, trained on various use cases & different conversations in multiple languages, catering to different geographies and global audiences of the USA, EU, Australia & India.
5. Call Volume Aptitude: It can handle Millions of calls and queries without the need for continual agent supervision, freeing up agents for other duties.
Example Use Case: Genie Voice Assistants delivers great customer care throughout peak hours, holiday seasons, and weekends, assuring rapid replies and high levels of customer satisfaction.
While enhancements and developments are being made, the market for AI-driven customer service is likely to skyrocket as a result of such outstanding help with voice assistants.
Here are some voice samples for more clarity on outbound call automation in one of the major areas tapped by us: the insurance sector.
Based on the above-recorded conversations, here are some quick observations about how GenieVA is accelerating the sales process, and improving the conversions.
P.S.- We are not limited to a single use case; our Genie Assistant is incredibly versatile because it has been pre-trained on different conversations and a wide range of use cases.
1. Active Listening: AI voice assistants will actively listen to consumer inquiries and comprehend their individual requirements in a few seconds. These assistants can provide customized solutions by precisely collecting consumer requirements, ensuring that customers receive product alternatives that match their specific circumstances.
2. Addressing Concerns: Many clients find online purchasing to be a confusing and intimidating subject. Genie Voice Agent is here to offer straightforward explanations, clarify difficult terms, relieve the fear and help customers through the buying procedure with effective decision-making support.
3. Personalisation: Analysing customer profile and purchase behavior, GenieVA is highly capable of making personalized product recommendations, that align with the client’s budget, goals, and other major requirements. This often leads to new sales opportunities with upsell and cross-selling of other products or services.
4. Empathy in Responses: GenieVA is highly intellectual when it comes to understanding the correct intent and emotional aspects of the customer. This sympathetic approach fosters a positive interaction with customers and fosters trust and loyalty to the brand.
5. Promptness: GenieVA provides rapid replies to client inquiries, removing the need for customers to wait for the availability of a human agent. This promptness not only improves the consumer experience but also raises the sales process’s efficiency. Customers get prompt responses on information such as product details, and more.
The more quickly and comprehensively consumers’ demands are met, the better their experience. Voice AI is the bridge that allows customers and organizations to converse more easily.
Begin a conversation rather than a transaction. Build Intelligent Flows with Genie Voice Assistants.
“Hello, my name is Genie Insurance Assistant. How may I assist you today?”
There’s something in hearing these words that makes people feel more secure and at ease than going through phone trees and long IVR systems, like the traditional times.
This is the most important aspect of conversational AI: being the best medium for communication and producing the greatest output while dealing with all the variances in human language. Such challenges are what drives us to improve and maintain our position as the #1 Conversational AI Platform.
The introduction of Air AI represents an important turn in customer service. Taking a step ahead in providing unprecedented ease and efficiency, join GenieTalk.ai to stay a step ahead of this disruptive journey and learn about the newest breakthroughs in AI and how we are altering the customer experiences with Genie VA.
Also, don’t miss out on the Gen AI and Multi LLMs improvements, which have been incorporated into our tech stack for enhancing workflows and operational processes.
Up for a POC? Get it in 48 hours. Yes, it’s that quick!