Decoding India’s DPDPA: A Paradigm Shift in India’s Data Privacy Law

Decoding India's DPDPA: A Paradigm Shift in India's Data Privacy Law

In a landmark move, the Indian Parliament has ushered in the Digital Personal Data Protection Act (DPDPA), safeguarding the privacy rights of over 1.4 billion citizens.

This transformative legislation marks a paradigm shift in India’s data protection ecosystem, imposing stringent obligations on businesses while empowering individuals with unprecedented control over their personal information.

Data Privacy Law India: What Is the Digital Personal Data Protection Act (DPDPA)?

The Act aims to protect the personal data of individuals by establishing a comprehensive framework for collecting, storing, processing, and using personal data.

The fundamental objective of the DPDP Act is to enhance accountability and responsibility among entities operating in India. The DPDP Act will significantly impact businesses by requiring them to change their data collection, storage, and processing practices. 

This includes internet companies, mobile apps, and businesses engaged in collecting, storing, and processing citizens’ data.

Businesses will also need to ensure that they obtain consent from individuals before collecting their personal data and provide individuals with access to and the ability to rectify it.

A Familiar Yet Distinctive Legal Framework

For businesses accustomed to the European Union’s General Data Protection Regulation (GDPR), the DPDPA presents a familiar yet distinctive legal framework. The core principles of consent, data subject rights (redefined as ‘data principal’ rights in the DPDPA), and data processing accountability form the bedrock of both regulations.

However, the DPDPA carved its unique path by incorporating several novel provisions tailored to the Indian context.

Who Must Comply With the DPDPA?

The DPDPA mandates compliance for your organization if:

  • Processes digital personal data within India or
  • Processes digital personal information related to offering goods and services to data principals in India.

Why? Understanding the Purpose of the DPDPA

The DPDPA was enacted to establish a robust framework for protecting personal data in India. The law seeks to:

  • Empower individuals: Grant individuals control over their personal data, giving them the right to know, access, and correct their data.
  • Promote responsible data processing: Establish principles for lawful, fair, and transparent data processing practices.
  • Enhance data security: Mandate robust data security measures to protect personal data from unauthorized access, use, or disclosure.

How to Comply with the India Data Privacy Law?

While comprehensive compliance with any data privacy law is an ongoing endeavor, there are a few key steps organizations can take to navigate the labyrinth of the DPDPA and meet its specific requirements.

Focus on Consent Management:

 Given the DPDPA’s emphasis on consent as the cornerstone of lawful data processing, organizations must prioritize robust consent management processes.

Data Protection Officer (DPO): Overseeing Compliance

Organizations classified as significant data fiduciaries (SDFs) are obligated to appoint a DPO based in India tasked with overseeing compliance with the DPDPA.

Additional Compliance Considerations

Organizations should also implement robust processes for:

  • Data Handling and Deletion
  • Security and Protection of Personal Data
  • International Data Transfers Helping Organizations Comply with DPDPA

Considering the distinctive provisions of the DPDPA and the extensive number of individuals it safeguards, complying with any data protection and privacy laws in India can be intricate.

Luckily,’s voice virtual agents emerge as a powerful solution for helping organizations comply with DPDPA regulations.

The Gen AI-powered automation solutions offer valuable assistance in helping organizations meet various DPDPA requirements. 

Businesses utilizing the voice automation solutions can:

  • Automate obtaining explicit consent from prospects.
  • Secure, manage, and record prospects consent.
  • Real-time capabilities, enabling immediate updates and consent management.
  • Automated consent renewal, assuring that organizations adhere to DPDPA regulations regularly.
  • Effortlessly integrate with CRM systems, facilitating streamlined tracking and management of consent.
  • Record instances of consent granted or withdrawn, a crucial aspect of DPDPA compliance.
  • Create tailored engagement and re-engagement activities to move prospective consumers down the marketing and sales funnel.
  • And More.

Schedule a Demo to know more about how’s GenAI-powered voice virtual agents can help you comply with DPDPA.

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