The AI revolution has cleared the path for long customer inquiries ranging anywhere from 25 seconds to 25 minutes to be handled from anywhere, at any time, at the client’s convenience. The next significant thing in this domain has been Generative AI and multi-LLM. It blends speed and convenience with interaction and personalized help.
There are several methods and platforms that may support discussions, ranging from messaging applications to AI-powered chatbots. However, one platform, in particular, has developed as a favourite among consumers and companies in recent years – Voice Assistants.
Voice-based systems provide the extra benefit of allowing users to execute tasks fully hands-free by using simple vocal commands with intent and context management.
Effectively designed Low-Code Platform makes it easier for company owners to construct AI-powered bots. All that needs to be done is-
1) Share your business requirements for a POC, delivered in ONLY 48 hours.
2) Deploy & test the Genie Voice Assistants.
3) Quickly share the insights with your team and marketing department.
4) Put it into action on your website, app, and other platforms, and automate your contact centers and website support tasks- WITH A CLICK!
5) Get a competitive edge to your organization and drive sales and scalability with GenieTalk.ai.
The rise of AI-powered assistants provides a massive opportunity for organizations across all industries to improve customer experience and increase revenue. Businesses may employ Conversational AI to stay ahead of the curve and give their customers a cutting-edge user experience.
The Emergence of Generative AI and multi-LLMs in Voice Assistants:
Generative AI and multi-LLMs are cutting-edge technologies that enable AI-powered Voice Assistants to converse in more natural and context-aware ways. They allow virtual assistants to understand complicated questions, deliver accurate replies, and maintain extended conversations without losing sight of the topic of the conversation. The convergence of these technologies has dramatically enhanced user experiences, making voice assistants an indispensable tool in a variety of industries.
You might be interested in reading the Recent Insights: Taking a Step Forward in Customer Service with Genie Voice Assistants.
Let us look at some of the sectors that are pushing the use of voice assistants
- Finance Industry:
Voice assistants are playing an important role in improving customer support services in the financial sector. Customers can now use a smooth and engaging speech interface to enquire about their account balances, transaction history, or investment possibilities.
Voice assistants with generative AI and multi-LLMs properly interpret clients’ financial inquiries and give personalized solutions, increasing customer pleasure and loyalty.
2. Banking Sector:
Customers’ financial transactions have been streamlined thanks to voice assistants. Users can transfer cash, pay bills, and set up regular payments with only a few voice queries.
The combination of Generative AI and multi-LLMs ensures that these voice assistants are safe, dependable, and capable of recognizing clients’ voices to prevent unauthorized access to critical data.
3. Insurance Sector:
In the insurance industry, voice assistants are helping to streamline policy administration operations. Through voice conversations, policyholders may enquire about their coverage, process claims, and even obtain insurance quotations.
The Voice assistants perfectly grasp the complicated nuances of insurance plans thanks to breakthrough AI technology, giving clients fast and accurate information.
NBFCs are using AI-powered Voice Assistants to give personalized financial advice to their clients. By analyzing consumers’ financial data and utilizing machine learning algorithms, they may offer suitable investment options in real-time, savings programs, and debt management approaches.
With the combination of Generative AI and multi-LLMs, these voice assistants are constantly refining their recommendations in response to user feedback and changing trends in financial markets.
How can GenieTalk.ai Help?
Unlike simply textual chatbots, which can seem like chatting to a system, connecting with a voice bot can feel like talking to a real human, making the experience feel even more personalized and engaging. Genie Voice Assistants also give quick replies and drastically shorten checkout time.
Shaping the Roadmap Ahead:
The technology-enabled solution provided by GenieTalk.ai overcomes the limits of frequently used predictive dialers and enhances the average number of live conversations per rep by a factor of 10X.
Here is What we Bring to the table:
- Unlimited Memory and Perfect Recalls.
- Unrivalled speed and superior speech and acoustic consistency.
- No IVR, Gatekeepers, or phone directories to struggle with.
GenieTalk.ai is the world’s first sales-boosting solution that significantly enhances the productivity and efficacy of important company operations such as outbound prospecting, marketing lead verification and qualification, and much more.
GenieVA excels not just in pleasant interactions but also in complex transactions, delivering a simplified sales process that satisfies consumers at every stage.
Still, have questions regarding the voice AI strategy? Adoption is a viable choice.
Conversational AI boosts sales and conversions by allowing virtual assistants to understand and respond to consumers’ natural language requests. Using NLP and ML techniques, conversational AI can interpret the intent of a customer’s voice command and provide personalized recommendations and responses.
It can also help with process monitoring, payments and reminders, feedback, lead generation, and customer support, therefore improving the entire experience with inbound & outbound support.
Overall, the use of conversational AI in voice commerce is assisting in increasing customer satisfaction through contact reduction and seamless assistance.
To summarise, voice AI is on its way to becoming a crucial sales channel, owing in large part to the following factors:
1) Over the next few years, there will be widespread use of chatbots and voice bots.
2) AI advancements that improve the voice commerce experience, such as speech recognition, sentiment analysis, and others.
3) A hands-free, engaging, and frictionless CX that simulates dealing with a nice and helpful sales assistant.
As we progress towards a voice-first world, with a sales assistant chatting in Hindi, English, and, in some cases, you’ll be surprised to know in Hinglish as well, with consumers relying even more on voice assistants, organizations must embrace this paradigm change or risk being left out in this dynamic tech-focussed world.
Harness the power of our revolutionary solution Today. Schedule a Quick call with our AI Experts to learn more.