Relentless Prioritization: Top Tactics For Success
In a digital-first post-pandemic world, exceptional customer experience has become a priority without stepping out, and companies are paying close…
How AI is revolutionizing call centres throughout the world?
Call centers have relied on cutting-edge technology for decades, from first-generation call-routing systems, that routed customers to the first available…
How To Serve Your Customers With Your AI Assistant?
According to Gartner, Inc., “25% of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology…
How Does Our Bot Understand You?
Natural language processing is one of the most promising fields within Artificial Intelligence, and it’s already present in many applications…